Qatar Airways moves to automated web-based documentation management system accross entire airline group
DOHA, QATAR – The Qatar Airways Group has gone ‘live’ with a state-of-the-art documentation management system to enable the airline and its subsidiaries to host and share corporate manuals and policies with staff in real-time.
Qatar Airways has implemented AeroDocs software from Arconics, a ViaSat company, to provide a single centralised repository to revise and track all operational and non-operational company manuals and documentation for operational readiness. The ability to create, author, edit and mark all changes in a visible manner over the web enables team members to easily keep abreast of, and be alerted to, relevant procedural modifications as and when they happen.
From a safety and security standpoint, the carrier has been pro-active in following an IOSA recommendation to have documentation managed under “a centralised corporate scheme of document hierarchy”. The system provides the tools necessary to establish a routine regulatory compliance programme.
Qatar Airways administrators now have real-time visibility of a highly efficient distribution process, which ensures that various outputs such as web browsers, laptops and electronic flight bags, are simultaneously synchronised and all staff have access to the current version of documents. Arconics has integrated AeroDocs into existing Qatar Airways Group systems to minimise the operational overhead, and ensure accuracy of information and consistency across all systems.
Qatar Airways Senior Vice President, Group Safety and Security, Mr. Ashish Jain remarked: “With Qatar Airways’ exponential growth, we invest in technology that will integrate our teams and create efficient platforms that cut across time zones and barriers. With this live corporate documentation management system, the web-based functionality created especially for Qatar Airways, allows us to maintain consistency, regulatory compliance and quality control in a manner that is in line with our business growth plans.”
Furthermore, the system allows authors to collaborate more easily with best-in-class web-based editing functionality and document owners and regulators can manage and approve new revisions seamlessly. With the AeroDocs system, corporate policies and manuals can be viewed from mobile devices and configured for defined user groups too.
The accessibility of the web-based hosting system allows Qatar Airways to equip its staff with regular updates and ease of access to review essential corporate manuals. Qatar Airways employees will be further trained on the system via an innovative digital learning module blended with brief instructor led workshops.
Arconics Chief Executive Officer, Mr. Niall O’Sullivan, remarked: “Success in safety and compliance depends on shared knowledge that is communicated via an airline’s documentation. By enabling subject matter experts to collaborate more effectively and providing real-time tracking and management of the publication and distribution process, we strengthen safety and compliance across the enterprise.
“One of the most satisfying elements of this successful deployment of AeroDocs has been the high level of collaboration between the Qatar Airways project team and the project managers and developers at Arconics. By working closely together, we have built a system that will keep Qatar Airways at the leading edge of safety and compliance for many years to come.”